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Privacy Policy

Last updated: January 21, 2026

1. Introduction

PristineYards ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet waste removal services and website.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

2.1 Personal Information:
  • Name and contact details (phone, email, address)
  • Property address and access instructions
  • Payment information (processed securely through Stripe)
  • Service preferences (frequency, number of dogs)
  • Gate codes and special access instructions
2.2 Automatically Collected Information:
  • IP address and browser type
  • Device information
  • Website usage data and analytics
  • GPS location data (for service delivery tracking)
2.3 Service-Related Information:
  • Service history and visit records
  • Photos taken for gate-lock confirmation
  • Customer communications and support tickets

3. How We Use Your Information

We use your information to:

  • Provide and manage our pet waste removal services
  • Process payments and manage billing
  • Send service notifications, confirmations, and reminders
  • Communicate with you about your account and services
  • Improve our services and customer experience
  • Comply with legal obligations
  • Prevent fraud and ensure service security
  • Send marketing communications (with your consent)

4. How We Share Your Information

4.1 Service Providers: We share information with trusted third-party service providers who assist us in operating our business, including:

  • Payment processors (Stripe) for payment processing
  • Email service providers (Resend) for communications
  • Map services (Mapbox) for address validation
  • Cloud hosting providers for data storage

4.2 Legal Requirements: We may disclose your information if required by law, court order, or government regulation.

4.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4.4 We Do Not Sell Your Data: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Secure payment processing through PCI-compliant providers
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis
  • Secure storage of gate codes and access information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

  • Active customer data: Retained while your account is active
  • Service records: Retained for 7 years for tax and legal compliance
  • Payment information: Retained as required by financial regulations
  • Marketing data: Retained until you opt out or request deletion

7. Your Rights

Under Australian privacy law, you have the right to:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-out: Unsubscribe from marketing communications at any time
  • Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the information provided in Section 10.

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may limit some website functionality.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Some of our service providers may be located outside Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Australian privacy laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

For complaints about privacy, you may also contact the Office of the Australian Information Commissioner:

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992